Health Records Management
Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to receive reminders for appointments or preventative health please advise reception staff. Please advise your doctor if you require a My Health Record (digital health record).
Electronic Communication
It is the policy of our practice to communicate via electronic means in accordance with the privacy Laws however it is not possible to guarantee that electronic communications will be private. We use an SMS system to confirm patient appointments and to send health reminders. Please advise reception if you do not wish to be contacted via electronic means.
Care Outside Normal Opening Hours
Should you require urgent medical attention outside normal clinic hours National Home Doctor Service can be contacted on 247 Doctor free call 1800 247 477. Should you require further information please ask one of our reception staff. Should your after-hours medical issue be an emergency please call the ambulance service by phoning 000.
Your Rights
We constantly strive to provide our patients with the best possible health care. If you have a problem we would like to hear about it. Please feel free to talk to your doctor or the practice manager. Alternatively, you may prefer to write to us using our complaints form or suggestion box located in the waiting room. If you feel your complaint has not been adequately handled or resolved by the practice, please contact The Office of The Health Ombudsman:
PO Box 13281
GEORGE STREET, BNE QLD 4003
Phone: 133 OHO (133 646)
Web: http://www.oho.qld.gov.au/
The National Privacy Commissioner is able to receive complaints concerning privacy issues. Complaints will have a response within 28 days.
National Privacy Commissioner:
GPO Box 5218
Sydney, NSW 2001
Privacy Hotline: 1300 363 992
http://www.oaic.gov.au/privacy/privacy-complaints
Members of the public may make a notification to Australian Health Practitioner Regulation Agency (AHPRA) http://www.ahpra.gov.au/ (AHPRA) about the conduct, health or performance of a practitioner.